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Hi everyone, today we are going to look at the public safety group’s brand new soft-skill simulations these simulations are designed to help learners gain the knowledge and skills necessary to communicate effectively and better manage real-life situations helping to achieve better physical and emotional outcomes for patients and safer conditions for all so today we’re going to talk about some skills that’ll help you while on the job it’s critical to get the information we need when we need it and the right question can get a ton of helpful information while questions like when was the last the time you ate can be beneficial when we need a definite answer we also want to ask more open-ended questions these kinds of questions can help to increase the flow of information coming our way we recognized that soft skills are too often overlooked in ems education due to time constraints but these modules are a practical solution to help give these skills the attention they deserve with the soft-skills simulations students will have the opportunity to strengthen problem-solving skills build self-awareness project a professional image and articulate effective relationship building and informational questions in a practice environment to achieve these objectives, students are put into a day-in-the-life experience providing them with real-life scenarios interacting with a wide range of people currently there are three simulations communicating in critical situations team conflict resolution and de-escalation in the field the modules invoke scaffolded instruction whereby each scenario builds upon the other students are provided with analytical tools and each conversation will be more complex than the previous simulation each exercise offers multiple learners paths based on the student’s decision making using branching logic that leads to different outcomes I can’t tell you how many times i thought I was going on a simple call and then the call goes in an unexpected direction like this one call with a shoulder injury and talking with the patient in a a calm and compassionate way they let me know they injured their shoulder while lifting a suitcase and felt like their heart was going a million miles a minute I knew I needed to take swift action because this was likely not a shoulder injury in moments like that, how we communicate is the key to helping us get the vital information we need at the end of each scenario, students receive a dynamic set of feedback in their personal performance dashboard providing an overall impression and narrative results reviewing the skills performed every decision executed in each conversation leads directly to a line item in the feedback summarizing what happened as a result of that conversation with the public safety group’s new soft-skills simulations we have created a safe practice environment to build up learners confidence and ability to communicate effectively even during the most intense situations for additional information or to set up a personal demonstration of the soft-skills simulations.